All your questions about 399 TK, answered

Once your mobile number is verified via OTP, you can start playing immediately. However, National ID (NID) verification may be required at the time of withdrawal. This is to keep your account secure.

No, only one account can be created per mobile number. Attempting to open multiple accounts may result in all accounts being banned and balances forfeited. Please play fair with a single account.

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Once verified, set your new password. The whole process takes under 1 minute.

An account may be temporarily suspended for security reasons or suspected policy violations. In that case, contact us via our 24/7 Live Chat or email support@399tk.ws. If you're cleared after investigation, your account will be reinstated.

After logging in, you can update your email and password from "Account Settings." To change your mobile number or full name, you'll need to contact our support team — this is done through an identity verification process.

399 TK currently supports deposits via bKash, Nagad, and Rocket. More payment options will be added soon. Deposits are instant — your balance updates as soon as the payment is completed.

Minimum deposit is just ৳100. You can deposit up to ৳50,000 per day. VIP members enjoy a higher limit. For large deposits, please contact support.

Wait 5–10 minutes and refresh the page. If the deposit still hasn't appeared, contact us via Live Chat with your payment app's transaction ID (TxID). We typically resolve these issues within 15 minutes.

399 TK does not charge any deposit fees. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transaction fees as per their policy. There are no charges from our platform.

Select the "Welcome Bonus" option when making your first deposit. The 100% bonus will be credited to your account instantly. A minimum deposit of ৳500 is required to receive the bonus.

Currently, only mobile banking (bKash, Nagad, Rocket) is accepted. Bank transfer and card payment options are coming soon. Check our site regularly for updates.

Withdrawals to bKash/Nagad/Rocket are usually processed within 5–30 minutes. During peak hours or for requests made after midnight, it may take up to 2 hours. VIP members receive priority processing.

The minimum withdrawal is ৳300. Regular members can withdraw up to ৳25,000 per day, while VIP members can withdraw up to ৳1,00,000 per day. Monthly withdrawal limits depend on your VIP tier.

Common reasons for a rejected withdrawal include: unmet bonus wagering requirements, incomplete account verification, or a requested amount that exceeds your limit. Contact support to find out the specific reason.

No, bonus funds cannot be withdrawn directly. The bonus amount is subject to a wagering requirement (typically 5–10x in bets). Once that requirement is met, the bonus converts to real money and becomes withdrawable.

399 TK does not charge any fees for withdrawals. However, your mobile banking provider may apply a cash-out charge according to their own policy — from our side, it's zero fees.

You'll receive a 100% bonus on your first deposit, up to ৳5,000. A minimum deposit of ৳500 is required to qualify. To withdraw the bonus, you must wager 8x the total amount (deposit + bonus).

A cashback of 5–15% of the previous day's net losses is credited to your account by 10:00 AM each day. The rate depends on your VIP level. There are no wagering requirements on cashback — it can be withdrawn directly.

You'll earn a ৳200 bonus for every successful referral. The bonus is credited to your account once your referred friend makes their first deposit. There's no cap on referrals — the more friends you bring in, the more bonuses you earn.

Enter your code in the "Promo Code" field on the payment form when making a deposit. A confirmation message will appear instantly if the code is applied successfully. Promo codes are generally single-use and have a limited validity period.

Bonuses generally must be used within 7–30 days of being credited. Any unused bonus expires automatically after this period. Your original deposit balance remains unaffected.

399 TK offers betting on 20+ sports including cricket, football, tennis, badminton, basketball, volleyball, and kabaddi. Special odds are available for Bangladesh national cricket team matches and the IPL.

With live betting or in-play betting, you can place bets at real-time odds while a match is in progress. on the Sports page Browse the live match list and click on the event you want. Odds update in real time, so make your decisions quickly.

If a match is fully cancelled, all bets are refunded. If the match reaches a minimum number of overs/sets, results are determined according to international rules. In such cases, refunds are typically processed within 24 hours.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain circumstances — such as a server error or incorrectly displayed odds — the support team may void the bet.

Our on the Betting Tips page Get expert analysis and tips, updated daily. That said, always bet based on your own judgment — never blindly follow someone else's tips.

Yes. 399 TK is a trusted platform with an international license. Our site is secured with SSL/TLS encryption, and all payment transactions are processed through secure gateways. Millions of users in Bangladesh trust us.

No. Your personal information is never sold or shared with third parties. Only limited data may be used for payment processing or legal compliance purposes. For more details, please see our Privacy Policy read.

Change your password immediately and notify our support team. We'll investigate right away and secure your account. To stay safe in the future, use a strong password and avoid logging in from unfamiliar devices.

Go to "Security" under Account Settings and enable mobile OTP-based two-factor authentication. Once activated, you'll receive an OTP on your phone each time you log in. This is strongly recommended, especially if you keep a large balance in your account.

Our Download Page to download the Android APK directly. iOS users, please visit App Page for setup instructions. Even if the app isn't available on Google Play or the App Store, you can safely download it directly from our official site.

To install a third-party APK on Android, go to your phone's "Settings → Security → Install from Unknown Sources" and enable the option, then try installing again. On Samsung devices, this setting may be found under the "Special Access" menu.

First, fully close the app and reopen it. If that doesn't work, restart your phone. If the problem persists, uninstall the app and download the latest version again. A full storage on your phone can also cause crashes.

When you open the app, you'll receive an automatic notification if a new update is available. You can also visit our Download Page to download the latest version. It's always best to keep the app up to date.